Helping Water and Wastewater
            Utilities in South Carolina
                         Help Themselves
            

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Services

Coming Soon! Mutual Aid Program (web interface). For more detailed information,
contact Phil Harris.

View the SCRWA Brochure

Online Lending Library

SCRWA Source Water Protection Program
Jill Miller - Source Water Protection Specialist

The Source Water Protection Program was initiated in response to changes in the Safe Drinking Water Act. In this Act, the USEPA required SCDHEC to create Source Water Assessments for all public water supplies. These Source Water Assessments have been provided to all public water systems. It is anticipated that the public water systems will take the information from the Source Water Assessment and initiate a Source Water Protection Program, custom to their watershed. The Source Water Protection Program is meant to be a tool for public water systems to ensure their drinking water remains clean and of high quality now and for future generations. Example components of a Source Water Protection Program are the organization of a steering committee, the creation of a source water protection plan, and implementation of watershed management strategies. SCRWA is available to assist public water systems develop a Source Water Protection Program.
Click here to email Jill for further details.

Management Support
Rose Stancil: Board/Council Training

Management Support is a multifunctional program available to aide all levels of management. Programs which are presently in place include:

• Board Training: New and experienced board members sometimes need a refresher course on there responsibilities. This training runs approximately 45 minutes for the initial training and ½ to ¾ day for long range planning training.
• Employee Customer Service Training: No matter that hundreds of time each day in contact with customers, each employee is professional and exemplifies excellent customer service, its that one time possibly out of frustration that the employee becomes a little "short" with the customer, that the entire utility is known for. One bad customer service experience travels 100 times faster to other customers, than all the many good ones. Class is offered twice in one day so all employees can attend.
• Sample Policy & Procedures Notebook: An accumulation of sample policies and procedure I have collected over the years. Notebook is divided into 4 sections: Board Members, Board and Management, Employees and Customers. Notebook is updated at least once per year.
• Public Relations: PR is usually only given to utilities when they are experiencing issues. Make sure your utility is pro-active instead of re-active with PR. Use local festivals, fairs, etc., to get the word of your good work to the customers. I have sample copies of handouts, coloring sheets, and bill stuffers which can be copied and used. Keep looking for a PR program to be available in the near future from SCRWA.
• Career Day: The average age of employees in the utility business is 55. We have to get young people interested in our industry. I have a exhibit and handouts for career day at your local high school and would love the opportunity to attend with one of your employees.
• Liaison with Rural Development and other potential loan or grant providers: Many of the lending and (hopefully) grant providers are working close together now. Lending may not only come from one source to get the best deal. I will coordinate with all potential parties and arrange a meeting where the utilities can have the opportunity to hear what each ahs to offer and their specific requirements and ask questions.
• Customer Service Surveys: It is imperative that utilities provide good service. Unhappy customers cost the utility money and additional work in many ways. Customer Service Surveys are an excellent tool and should be done every other year. SCRWA can be a nonpartisan source for assisting in the development, receiving responses, compiling responses and compiling the data.

For issues which managers or front line personnel find themselves asking, "How does other utilities handle this?" please contact Rose Stancil.

On Site Technical Assistance
Leak Detection / Water Audits
Sanitary Survey Compliance
Water & Sewer System Troubleshooting Evaluations
Security Evaluations
Management & Financial
Rate Study
Board Member Training
Policy Development
Public Relations
Newsletter Preparation
Loan/Grant Assistance
Well Head Protection
Regulation and Legislative Updates
Vulnerability Assessments
Emergency Response Planning
Consumer Confidence Report
Source Water Technical Assistance
Lending Library
Free to members
Video, Audio and Books on various Safety Issues and Industry Related Topics
Equipment Loan
Leak Detectors & Valve Locators
Fire Hydrant Flow / Meter Test Kits
Sludge Judge
Doppler Flow Meter (Wastewater)
Smoke Testing

Training Sessions:
Most Sessions Free of Charge
Offer continuing education credits toward operator certification
Sessions held at various locations in the state by Expert Educators

Conferences
Annual Conference & Exhibit Show
Decision Makers Summit
Office Personnel Conference
And Much, Much More!

Technical Assistance & Training Report
January 1, 2005 through December 31, 2005

Fleet Vehicle Discount Program

Purchase QuickBooks at a 20% discount

National Background Check

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